Reset your password

If you forgot your password, you choose a new one with a 6-digit code sent to your email. The platform never sends a link for this. It works the same way in the Business panel and in the Personal app.

A 6-digit code by email, a new password, and every open session is closed.

This is also the way to change a password you still remember: sign out and select Forgot password?

Choose a new password

1. On the login screen, select Forgot password?
2. On the screen Reset your password, type the Email of your account and select Send code.
3. Open the email and copy the 6-digit code.
4. On the screen Choose a new password, type the code in Code from the email and type your New password.
5. Select Save new password.
6. On the screen Password changed, select Go to log in and sign in with the new password. The platform asks for your authenticator code, as usual.

The new password follows the same rules as the first one: at least 12 characters, with at least 1 number, 1 lowercase letter and 1 uppercase letter.

About the code

• It works for 10 minutes.
• It works once.
• It stops working after 5 wrong attempts.
• Send a new code sends another one. Only the newest code works.

For privacy, the screen shows the same message whether or not an account exists for the email you typed. If no email arrives, check the address and your spam folder.

What happens when the password changes

• Every open session of the account is closed, on every device. Each device has to sign in again.
• You receive an email telling you that the password was changed. If it was not you, contact support right away.
• Replacing the authenticator is locked for 24 hours. See Lost your phone: replace the authenticator.

What does not change

Resetting the password does not change your authenticator app. You still need its code to sign in with the new password.