Create a Personal account

The Personal account is the account of the person who uses the card. You create it in the app of the company that offers the card program, on that company's own address.

Three verification steps, all required: a code by email, an authenticator app and a code by SMS.

This guide is written for end users. Companies can point their users to it.

Each company has its own address. Web3Card's own app is at wallet.web3card.app.

Before you start

Have these three things at hand:

• Access to your email. You will receive a 6-digit code.
• An authenticator app on your phone. Google Authenticator, Microsoft Authenticator, Authy or 1Password all work.
• A mobile phone that receives SMS. You will receive one code by text message.

After you confirm your email, you have 60 minutes to finish the other two steps. The account only exists when the last step is done.

Open the form

1. Open the address of the app. On the login screen, select Sign up.
2. Fill in the form Create your account:

Field	Rule
Email	An email address can have one account in each company's app
Password	At least 12 characters, with at least 1 number, 1 lowercase letter and 1 uppercase letter
Invite code (optional)	If you received an invite code, type it here. You can leave it empty

3. Check I agree to the Terms of Service and Privacy Policy.
4. Select Create account.

The four password rules turn green on the screen as you type. Passwords are case-sensitive. Choose one that you do not use anywhere else.

Step 1 of 3: confirm your email

1. Open the email you received and copy the 6-digit code.
2. On the screen Confirm your email, type it in Code from the email.
3. Select Confirm email.

Good to know:

• The code works for 15 minutes.
• Send a new code sends another one. Only the newest code works.
• After 5 wrong codes the sign-up is cancelled. Fill in the form again to receive a new code.
• If no email arrives after you ask for a new code, select Use a different email and fill in the form again.
• The email brings only the code. It never has a link to click.

Step 2 of 3: set up the authenticator app

Every sign-in asks for a code from an authenticator app. A stolen password is not enough to get into your account.

1. On the screen Protect your account, open your authenticator app and scan the QR code.
2. Cannot scan it? Under Can't scan it? Type this key into the app instead: the screen shows a key. Type it into the app.
3. The app starts showing a 6-digit code under the name of the company. Type it in the field 2. Enter the 6-digit code the app shows.
4. Select Continue.

The code changes every 30 seconds. If one is refused, wait for the next.

Keep the phone with the app

The key is shown only on this screen. If you lose the phone later, follow Lost your phone: replace the authenticator.

Step 3 of 3: confirm your mobile number

1. On the screen Confirm your mobile number, choose your Country and type your Mobile number with the area code. If your country is not on the list, choose Other country and type the full number, starting with the country code.
2. Select Send code by SMS.
3. On the screen Enter the code we texted you, type the code in Code from the SMS. The screen shows the number that received the code, partly hidden.
4. Select Finish creating account.

Good to know:

• The SMS code works for 10 minutes and stops working after 5 wrong attempts. When that happens the screen goes back to the mobile number, and you ask for another SMS.
• You can receive up to 3 SMS per sign-up, with at least 60 seconds between one and the next. The button counts down: Send a new code in 42s.
• Typed the wrong number? Select Wrong number? Change it. Sending to the new number uses one of the 3 SMS.
• If the 3 SMS are used up, that sign-up cannot be finished. Start again from the form.
• This is the only SMS you will ever receive from the app. Signing in never uses SMS.

You are in

When the SMS code is accepted, your account is created and you are signed in. This first session lasts 1 day.

One account per company

Your account belongs to the app where you created it.

• Your email and your mobile number can be used once in each company's app.
• If you use the apps of two different companies, you have two independent accounts. Each has its own password and its own entry in the authenticator app.

If you stop in the middle

Where you stopped	What happens when you come back
Before confirming the email	Sign in with the email and password you chose. The app takes you to the screen Confirm your email. You can also fill in the form again
After confirming the email, in the same browser	Reloading the screen shows the same step. If you open the main address of the app, you see the login: sign in with your email and password, and the app takes you back to the step where you stopped
After 60 minutes	The screen shows This step has expired. Please start again. and takes you to the sign-up form
In another browser or device	Signing in shows Your sign-up was not finished and can no longer be continued here. Create the account again. Select Sign up

If the address does not open

What you see	What it means	What to do
This address is not active	The address you typed is not linked to a company	Check the address with the company that offers the card
We could not load the page	The app could not reach the server	Check your connection and select Try again

Messages you may see

Message	What to do
This email already has an account. Sign in instead.	Sign in, or reset the password
That code is not right or has expired. Check it and try again.	Check the code, or ask for a new one. After 5 wrong email codes, fill in the form again
That code can no longer be used. Ask for a new one.	The SMS code expired or reached 5 wrong attempts. Ask for another SMS
This mobile number already belongs to an account. Use another one.	Use a different number
Wait a minute before asking for another SMS.	Wait for the countdown on the screen
No more SMS can be sent for now. Try again later.	See the limits. If the 3 SMS of this sign-up are used up, start again from the form
This step has expired. Please start again.	Create the account again
Too many attempts. Wait a few minutes and try again.	Wait a few minutes

Every message of the access screens is listed in Security rules and limits.